WARNING: Swear words ahead! Customer service is the thread woven throughout marketing, sales, and your entire business. But, you can control the customer interaction.
Three things you should do for your business –
- Teach your staff, and yourself, how to provide a superior customer interaction
- Give staff a place away from customers so they can vent
- Set up “secret shopper” interactions, and used recorded audio/video to teach
8 min 29 sec